ASTRONZ

Orders for in-stock items are normally shipped within 48 hours. AstroNZ normally ships small items (accessories) by fastpost and larger items (telescopes) by freighters. Lease note telescope are often large and bulky.

If you live in a rural area, pickup of telescopes can be arranged at the local freight depot to minimise shipping costs.

At this time we can only ship orders within New Zealand.

Resellers

Stardome Observatory www.stardome.org.nz

One Tree Hill Domain email: shop@stardome.org.nz

Royal Oak Ph 09 624 1246

Auckland

Darrell Ramsey Starscopes email: lordor@xtra.co.nz

Masterton Ph 06 377 7039

Ph 027 279 9955

Night Visionz Ltd email: ron@nightvisionz.co.nz

Levin Ph 06 368 6251

Ph 027 644 4884

Note: Prices on this website are not always available from resellers

Terms of Trade

Sales Tax  As required by law, all products are subject to Goods & Services Tax (GST) of 12.5%, and tax is collected on all orders sold in New Zealand. Taxes are calculated on merchandise, shipping, and handling charges. All Prices are quoted inclusive of GST.

One Year Limited Warranty All ASTRONZ products are warranted against defects in materials and workmanship for one full year from the original purchase date.  If you should experience a problem with any ASTRONZ product, please contact info@astronomy.co.nz for technical support by e-mail. In many cases, problems can be diagnosed and corrected without sending the product back to us. If the product must be returned for repair or replacement, we will issue a Return Materials Authorization (RMA) Number.

Back-order Policy Our system is constantly updated and we strive to maintain an accurate listing of products for sale. However sometimes, we do run out of specific products. Any items that are found temporarily out of stock will be placed on back-order and shipped to you as soon as we receive shipment from our suppliers. The wait period varies depending on supplier shipments. You have the option of cancelling any back-ordered items without incurring a cancellation fee at any time. All back-ordered products will be shipped in the order they are received.

Cancelling an Order You may cancel your order at any time before it is shipped at no charge.

Product Selection  Determining the compatibility of components or their fitness for their intended use is the responsibility of the buyer. If you have questions about the usability of any accessories with your telescope, we strongly urge you to contact Astronomy NZ Ltd to confirm their compatibility before ordering.

Returns Policy

Within 7 days of receipt of your shipment (including gifts), you may return any of the following items, for any reason, for a full refund (we will also refund the shipping cost if the return is a result of our error):   · Telescopes in new condition with original packaging and all accessories   · Any Accessory in its original condition with original packaging

No returns will be accepted without prior authorisation and none will be accepted more than 7 days after receipt of the merchandise. Factory defects are covered by the terms of the manufacturer?s warranties and can only be exchanged for identical equipment. We do not accept returns on books, star charts, closeouts, opened software, or special orders.

We cannot exchange items unless they are defective or damaged. Items that are returned more than 7 days after delivery, are in unsaleable condition, or are missing parts. You will be charged a restocking fee at our discretion. We cannot accept items returned longer than 30 days after issue of an RMA Number.

Shipping Damage Claims Shipping damage must be reported to your delivering freight company within 48 hours of delivery for a claim for replacement to be accepted. If you experience a problem with the freight company handling your damage claim, please contact us.

Refunds We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.   Privacy & Security

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you give to us will be held with the utmost care and will not be used in ways that you have not consented to.

Any personal information that you may submit will be used only for the purpose for which it is submitted. When you enter the website we may also collect aggregate data for session management and site development purposes.

Astronomy New Zealand strives to ensure the security, integrity and privacy of personal information submitted to our websites. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. Although we aim to protect your personal information, we cannot guarantee the security of any information you may transmit to us, or our transmissions to you. To ensure that your transaction is safe and secure, please do not transmit your credit card details by e-mail.

We may collect and aggregate information to develop our website, or to optimise website operation. In order to continually enhance the site?s features, performance, and relevancy to you we may collect certain information (such as your browser and platform type, and the site you have come from) using cookies. Other site data such as how visitors use the site may also be collected to monitor site performance and develop future enhancements. This data will generally be grouped to measure trends. Where individual activity may be collected, this will not be disclosed to third parties. Aggregate information may be used to provide summary reports to third parties for marketing, advertising or research purposes. Details that identify you personally will not appear in these summary reports.

We may use Session Variables and Cookies data for session management purposes only. Session Variables may be used to record how long since you logged on to a community area and maintain your preferences for your visit. Cookies may be used to record how long since you last completed an on-line poll. This will allow us to improve site operation by making sure the same person cannot cast multiple votes in on-line polls, or by allowing you to re-renter the site shortly after exiting without the need to log in again.

Disclosure  Personal information may be disclosed as required by law or in special situations where we have reason to believe that doing so is necessary to identify, or bring legal action against anyone damaging, injuring, or interfering with Astronomy New Zealand Limited's rights and property, or anyone else who could be harmed by such activities.  

Links to Other Sites

Our site features a number of links to other web sites, purely as a useful service to you. We do not endorse the companies whose sites are linked to and do not make any representations regarding the content or accuracy of materials on these sites.

Applicable Law

By visiting this web site, you agree that the laws of New Zealand, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Astronomy New Zealand.